Tees Valley Housing,
2 Hudson Quay,
Customer Service Centre:
63 North Ormesby Road,
Office opening times are:
9am-5pm on Mondays, Tuesdays and Thursdays
10am-5pm on Wednesdays
9am-4.30pm on Fridays
Please use the customer service centre for:
- Compass, the choice based lettings scheme
- Homelessness and housing advice
- The housing contracts team
- Neighbourhood teams
- Contact team
Rivers House also has three self-service kiosks with access to i-Housing which means customers can view their rent payments, statements and balances, report and track repairs, register on the Compass choice based lettings scheme and bid for properties, without the need to see a member of staff.
Our call centre is open from 7am-8pm, Monday to Friday, but please be aware that not all teams will be available between these times.
Telephone: 08000 461600 free from a landline but for mobile phones mobile network operator charges apply.
Alternatively from mobile phones call 01642 261100 to be charged at local call rates.
Facsimile: 01642 261107
Out of Hours Emergency Repairs Service
Telephone: 08000 461600
To leave an answerphone message: 01642 773605
You can leave a message on our ASB answerphone or email at any time of the day or night and we will get back in touch with you during working hours.