Maintenance - Insurance

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Tees Valley are responsible for building insurance to all its rented stock and shared ownership, right to buys and leasehold properties.

Rented Properties

A claim can be anything from storm damage to accidental damage and break ins. If a claim is required on a rented property the tenant should contact customer services and arrange for the works to be done by a contractor. Certain incidents involving criminal activities require to be reported to the police to obtain a crime number. Once the invoice for the works has been received a claim is then made to Zurich Municipal.

Shared Ownership Insurance - Buildings Insurance Claims Procedure

This Insurance Procedure has been compiled to provide assistance for Leaseholders when submitting a claim under your Buildings Insurance Policy.

Notification of Claims

Please note that all claims must be reported within 30 days of the incident.

The prompt and efficient notification of claims or possible claims is essential to ensure rapid settlement. Moreover, it is a condition of most policies that claims should be notified as soon as practicable, because there can be circumstances in which delay in notification increases the potential cost to which insurers are exposed.

If you wish to make a claim under the buildings insurance policy the following procedure should be adopted:-

All claims should be notified to the Customer Services Department at the address stated below or by telephone on 01642 261100 :-

Customer Services Department
Tees Valley Housing Limited
Rivers House
63 North Ormesby Road
Middlesbrough
TS4 2AF
A claim form and a covering letter will be forwarded to you within 3 working days. On receipt of the claim form you will be required to provide the following information:-
- Your name and address
- Date of Incident
- What was the cause of the incident
- When the damage was discovered
- Any reason to suspect that the damage occurred through the actions of any particular person. If criminal activities are involved you must report this to the police and obtain a crime number.
- Any other relevant information.

What Happens Next?

Once you have completed the claim form you should return this to the address as stated below :-

Zurich Municipal
Property Claims Unit
PO Box 108
Farnborough
GU14 0XQ

Fax: 0845 6000083
Tel: 0870 2418050
Email: zmpropertyclaims@uk.zurich.com

If you have any queries concerning either completion of the form or the claim itself, please contact Zurich Municipal directly. Please ensure that you quote the full policy number in all communications with them.

There is no need to supply two estimates as requested on the claim form as we have agreed with Zurich Municipal that they will appoint ROK, a national building firm, to assess the damage and carry out the necessary work, subject to the terms and conditions of the insurance cover. When you contact Zurich Municipal simply state that you have not obtained estimates on the understanding that ROK will be appointed.

Once Zurich Municipal are in receipt of your completed claim form they will contact you direct within 10 working days.

Additional Information

Please find below a downloadable PDF version of Zurich Municipal’s Summary of Cover specifically for Leaseholders and Shared Owners for your information.

If you have any queries concerning the buildings insurance procedure, please contact our customer services centre direct on 01642 261100.

Zurich Municipal’s Summary of Cover

NB this download is in pdf format. In order to read this file you will require the FREE Acrobat Reader software. Click here to visit the Adobe web site and download Acrobat Reader.